Sunday, April 18, 2010

Digging Holes

The following parable is adapted from one that I was forwarded by a friend this week...  It seemed a good analogy for a poor IT Service Management philosophy.


Two IT directors changed jobs and were working for the city public works department.  One would dig a hole and the other would follow behind her and fill  the hole in. They worked up one side of the street, then down the other, then  moved on to the next street, working furiously all day without rest, one director digging a hole, the other director filling it in again.

An onlooker was amazed at their hard work, but couldn't understand what they were doing. So he asked the hole digger, "I'm impressed by the effort you two are putting in to your work, but I don't get it -- why do you dig a hole, only to have your partner follow behind and fill it up again?"

The hole digger wiped her brow and sighed, "Well, I suppose it probably looks odd because we're normally a three-person team. But today the guy who plants the trees called in sick."

1 comment:

  1. From @Futureatti:
    @paulboal Funding for trees was cut so we just dig & fill holes or it takes so long to get a tree, it is dead by the time we plant it.

    I was thinking that tree planting is such a long term, strategic investment. Why think about strategic direction when you can just execute the services that are requested from you? I thought that was the definition of business alignment.

    ReplyDelete